Bone & Joint Events

• Open iCal In the menu bar. Open the "Calendar" menu and choose "Subscribe..." Enter the URL of the ICS feed in the dialog then click the "Subscribe" button A detailed dialog window will open. At the bottom of the window, change the "Auto-refresh" field to "Every day". In the "Name:" field enter a title that is meaningful to you Click “OK"

• Go to the Settings icon and choose "Mail, Contacts, Calendars" Select "Add Account..." Select "Other" at the bottom of the list Select "Add Subscribed Calendar" In the "Server" field enter the URL of the ICS feed and then click the "Next" button A detailed dialog window will open. Enter a meaningful description in the "Description" field Click the "Save" button

• Open Outlook 2016 Go to the Home Tab in Outlook 2016 and click the “Open Calendar” drop-down. Select “From Internet” Paste iCal URL into the field. Click OK Click “Yes” you want to add this calendar to Outlook and subscribe to updates

• Open Outlook 2010 Go to your calendar and then click the "Home" tab on the Ribbon Click the "Open Calendar" button in the Ribbon and choose "From Internet..." Enter the URL of the ICS feed Click the "OK" button A dialog will popup asking you if you want to "Add this Internet Calendar to Outlook and subscribe to updates". Click the "Yes" button

• Open Outlook 2007 From Tools menu select Account Settings Click on the Internet Calendars tab Click the New button Enter the URL of the ICS feed then click Add In the Subscription Options dialog box, you can optionally rename the calendar. Make sure the box is checked in the Update Limit section.

• Log into your Google calendar (http://calendar.google.com/) In the pane in the lower left of the window, click the downward pointing triangle to the right of the "Other calendars" label. Select "Add by URL..." Enter the URL of the ICS feed in the "URL:" field Click "Add Calendar”

• Go to http://calendar.yahoo.com/subscribe (it will prompt you to log in if you haven't already) In the "Email or iCal Address:" field, enter the URL of the ICS feed Click the "Next" button In the "Display as:" field, enter a title that is meaningful to you Click the "Save” button

When you import an .ics file, you get a snapshot of the events in the calendar at the time of import. Your calendar doesn't refresh the imported events automatically -- even if the calendar's owner makes an update. This is a good way to add events to your existing calendar that aren't going to change. However, Subscribing to an iCal online calendar connects it to your calendar. Whenever the owner of an iCal you've subscribed to makes changes to the events, Outlook.com should provide updates to your calendar.

Sometimes a “reset of the connection” will be enough to get you back on track. If you are experiencing syncing issues try the steps below to resolve the issue. Note: Unfortunately this is not a permanent solution, and does not guarantee that the problem will not appear again.

On Windows Machines

1. Go to Start and open Mail.
2. At the bottom of the left navigation pane, select the preferences "cog".
3. Select Manage Accounts.
4. Select the account your want to remove, and select Delete account from this device.
5. Add the account again. For more information, see Set up email in Mail for Windows 10.

On MAC machines

1. Close iCal.
2. Click the Apple icon in the menu bar and select System Preferences.
3. Select Internet Accounts.
4. Select Exchange account.
5. Deselect Calendars.
6. Close System Preferences.
7. Hold down the Option key and select Go > Library.
8. Navigate to the Calendar's directory and find the Calendar Cache file.
9. Delete the cache file.
10. Restart iCal. 
    Note: iCal crashes initially because of the missing cache file. Just click OK and re-open the application.
11. Wait as iCloud events are rebuilt and the back up process is completed.
12. Navigate back to System Preferences and turn on Exchange calendar again.
13. Note: Refer to steps 2-5 to do this.

Do you have connectivity to the Internet? You can check by trying to send or receive mail on your device.

Are your account settings up to date? The most common cause of an out-of-date account is an incorrect password. In your accounts profiles, confirm that all passwords are up-to-date and that accounts are being accessed.

If your password isn't the problem, you might have a certificate error. If so, you'll see a message that says, "There is a problem with the server's security certificate. The security certificate is not from a trusted certifying authority." This error often happens when you don't use SSL to secure your email account. To fix this error, follow the steps below:

On a Windows Machine

1. At the bottom of the left navigation pane, select the preferences "cog".
2. Select Manage Accounts and select your email account.
3. Select Change mailbox sync settings > Advanced mailbox settings.
4. Confirm that your incoming and outgoing email server addresses and ports are correct.
5. Select the check box for Require SSL for incoming email and Require SSL for outgoing email and then select Done > Save.

On a Mac Machine

1. Quit Safari if it is running.
2. Launch Keychain Access (/Applications/Utilities/Keychain Access).
3. Select System from the list of Keychains.
4. Double-click on MIT Certification Authority.
5. Click the triangle next to Trust.
6. Set "Secure Sockets Layer (SSL)" to "Always Trust".

Do you have security software that is interfering on your device? Some firewalls and antivirus may prevent synching. We don’t recommend turning these off permanently but temporary interruption of these services may help with diagnosis of the issue.

Some Windows 10 machines may a free version of Windows Defender Security that might interfere.

1. Go to Start and open Windows Defender Security Center.
2. Select Fire and network protection.
3. Choose a network profile and turn off Windows Firewall for that profile. Repeat this step for each profile.
4. If you can now sync your email, you'll need to allow the Mail and Calendar apps through the firewall.
5. Go to Start and open Windows Defender Security Center.
6. Select Fire and network protection > Allow an app through firewall > Change settings.
7. In the list of allowed apps and features, select the check box next to Mail and Calendar, and select the check boxes in the Private and Public columns.
8. Select OK.
   
   

Are your privacy settings set properly in Windows?

1. Go to Start and select Settings > Privacy > Email.
2. Make sure that Let apps access and send email is set to On.
3. Select Calendar.
4. Make sure that Let apps access my calendar is set to On.

Check if two-factor authentication is turned on for your account. Two-factor authentication helps protect your account by making it more difficult for someone else to sign in. It verifies your identity using your password and a contact method (also known as security info).

The Mail and Calendar apps for Windows 10 don't support two-factor authentication. If two-factor authentication is turned on for your account, you'll need to create an app password for that account. An app password is used instead of your normal account password for apps that don't support two-factor authentication.

Check with your email provider for instructions about how to create an app password for your email account.